An empathy engine is artificial intelligence technology that delivers relevant information and answers to questions in real time by practicing active listening at scale, analyzing data, routing conversations to a human when appropriate, and cultivating trusting relationships to improve ongoing communication.
We helped thousands of students with our summer Oli program, a free chatbot dedicated to supporting new and current college students through the pandemic. Now, see a preview of the insights we’ve gathered from thousands of text messages and learn data-backed recommendations you can use on your campus this fall.
With campus closures happening within days of the start of the semester and “clusters” popping up at colleges across the country, it’s important to keep every single student updated with correct and clear information. Here are 5 ways texting can add to your virtual, hybrid, or in-person college campus this semester.