What Is an Empathy Engine?

An empathy engine is artificial intelligence technology that delivers relevant information and answers to questions in real time by practicing active listening at scale, analyzing data, routing conversations to a human when appropriate, and cultivating trusting relationships to improve ongoing communication.

Partner Spotlight: California State University Channel Islands

I recently sat down for a virtual chat with Tara Hughes, the Interim Assistant Director of Strategic Communications & Student Success Chatbot at CSU Channel Islands, to learn more about her approach to supporting enrolled students via their chatbot, Ekhobot.

Summer Nudge Data: What Students Need from Schools to Succeed Through the Virus

We helped thousands of students with our summer Oli program, a free chatbot dedicated to supporting new and current college students through the pandemic. Now, see a preview of the insights we’ve gathered from thousands of text messages and learn data-backed recommendations you can use on your campus this fall.

5 Ways Texting Your Students Adds to Your Virtual Campus

With campus closures happening within days of the start of the semester and “clusters” popping up at colleges across the country, it’s important to keep every single student updated with correct and clear information. Here are 5 ways texting can add to your virtual, hybrid, or in-person college campus this semester.

5 Ways Attributes Can Improve Your Knowledge Base

Get the most out of your Knowledge Base with Attributes: A product feature that allows partners to reuse existing information in new answers and develop consistency in their communication to students.

May 2020 Partner Office Hours: Key Takeaways

Learn key takeaways from May’s Partner Office Hours, a recurring meeting hosted by AdmitHub’s partner success team, and see how institutions address pressing challenges and questions using AI technology.