What Is an Empathy Engine?

An empathy engine is artificial intelligence technology that delivers relevant information and answers to questions in real time by practicing active listening at scale, analyzing data, routing conversations to a human when appropriate, and cultivating trusting relationships to improve ongoing communication.

Partner Spotlight: California State University Channel Islands

I recently sat down for a virtual chat with Tara Hughes, the Interim Assistant Director of Strategic Communications & Student Success Chatbot at CSU Channel Islands, to learn more about her approach to supporting enrolled students via their chatbot, Ekhobot.

Summer Nudge Data: What Students Need from Schools to Succeed Through the Virus

We helped thousands of students with our summer Oli program, a free chatbot dedicated to supporting new and current college students through the pandemic. Now, see a preview of the insights we’ve gathered from thousands of text messages and learn data-backed recommendations you can use on your campus this fall.