Part of a consortium of six California State Universities, CPP launched their bot with freshmen and transfer students to support their transition to campus, completion of crucial logistics, and to encourage engagement with community activities. They also hoped to increase staff effectiveness and to create space for more personalized attention.

“Having Billy Chat gives us more time to work with more complicated student situations that need in-person advising. Students save time themselves — they don’t need to come into our office or call for an answer when they can just send a text.”