Success in postsecondary education requires students to engage with their institution both academically and administratively. As with the transition to college, administrative requirements students face once enrolled can be substantial. Missteps with required processes can threaten students’ ability to persist.

During the 2018-19 academic year, Georgia State University implemented an artificially intelligent text-based chatbot to provide proactive outreach and support to help undergraduates navigate administrative processes and take advantage of campus resources.