Tuesday, November 5th at 2:00pm EST

Presented by Sheenah Hartigan, Director of Enrollment Services at Ocean County College, with Kirk Daulerio, Co-Founder and Chief Evangelist at AdmitHub. 


Today’s students have been brought up in the age of the customer experience. Learn how Ocean County College re-trained their staff, re-worked their service model, and incorporated artificial intelligence to meet today’s students where they are.

In this webinar, you will learn:

  • Who is Gen Z?
  • Behavior-based customer service tactics
  • Current slang terms such as woke, tea, finna, and real talk
  • Population-based and inclusive language training
  • What it takes to implement a new communication strategy
  • The benefit of new technology, proactive nudges, and AI on campus
Sheenah Hartigan,
Director of Enrollment Services at Ocean County College
Kirk Daulerio
Kirk Daulerio,
Co-Founder and Chief Evangelist at AdmitHub